1. Introduction
Welcome to Carex Cargo India. By accessing our website and using our logistics and cargo services, you agree to comply with these Terms & Conditions.
2. Company Overview
Carex Cargo India is a Delhi-based logistics company offering services including air freight, surface transport, rail cargo, sea freight, warehousing, eCommerce logistics, and door-to-door delivery solutions.
3. Services
We provide logistics services across India and internationally, including:
- Air Express
- Surface & Rail Transport
- Sea Freight
- Warehousing
- Door-to-Door Delivery
- E-commerce Logistics
All services are subject to availability, operational feasibility, and applicable laws.
4. Booking & Shipment
- Customers must provide accurate shipment details.
- Any incorrect or incomplete information may lead to delays or additional charges.
- Shipment acceptance is subject to safety and legal compliance.
5. Pricing & Payments
- We follow a transparent pricing policy with no hidden costs.
- Charges may vary based on weight, volume, destination, and service type.
- Full payment terms will be communicated at the time of booking.
6. Delivery & Transit
- Delivery timelines are estimated and may vary due to external factors (weather, customs, transport delays).
- We aim to ensure safe and timely delivery of all shipments.
7. Prohibited Items
Customers must not ship:
- Illegal goods
- Hazardous materials (unless declared and approved)
- Restricted or banned items under Indian or international law
8. Liability
- Carex Cargo India takes necessary precautions for safe handling.
- However, liability for loss or damage is limited and subject to applicable logistics norms.
- Claims must be reported within a reasonable timeframe.
9. Tracking
Customers can track shipments via the provided tracking system using AWB details.
10. Cancellation & Refund
- Orders can be cancelled before dispatch.
- Refunds (if applicable) will be processed as per company policy.
11. Intellectual Property
All website content, logos, and materials are the property of Carex Cargo India.
⚠️ Since trademark is not registered yet, mention:
“Use of our brand name or logo without permission is prohibited.”
12. Governing Law
These Terms shall be governed by the laws of India, with jurisdiction in Delhi.